Shipping policy

All orders are processed within one to two business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another email notification when your order has shipped. 

Soft Rain’s relationship with shipping partners permits continent-wide delivery across North America. Considering the rural delivery locations of many of our customers and the bulky nature of some of our products, shipping times after being packed by Soft Rain are occasionally inconsistent and unpredictable. However, we do our best to work with carriers to track orders and ensure timely delivery.

Soft Rain’s highest order volume usually occurs between mid-May to mid-August. Customers may experience delayed order processing times when ordering within this timeframe.

Soft Rain does its best to network with a variety of shipping partners, ensuring customers receive the best shipping rates possible. Most small parts orders will ship via UPS or USPS, as chosen by the customer at checkout, whereas orders of palletized items including Farm Packs and livestock troughs or tanks must ship via LTL freight. Occasionally LTL companies experience delays due to high volume, vehicle breakdowns, logistics issues, and lost or misplaced orders which are outside of Soft Rain’s control. However, we do our best to work with the shipping carrier to rectify the situation to the customer’s satisfaction.

Domestic Shipping Rates and Estimates:

Shipping charges for your order will be calculated and displayed at checkout. 

Small Parts Orders: Small parts that can be shipped in a box measuring less than (approximately) 30” x 30” x 30” and less than 150 lbs. will ship via UPS Ground or USPS. 

Freight Shipping: The large and bulky nature of items such as Farm Packs, K-Pipe tubing, pods, and livestock water troughs requires that shipping be handled by less than truckload (LTL) freight companies. There are a variety of these companies operating throughout North America. Many LTL carriers operate exclusively in specific regions of the continent and competitive rates vary by each company’s unique routing schema and logistics arrangements. Soft Rain does our best to ensure we are shipping your LTL order via a reputable, economically priced carrier.

In-Store Pickup and Local Delivery:

Soft Rain does not offer local delivery or in-store pickup options.

International Shipping:

We offer international shipping to the following countries: Canada & Mexico. 

Shipping charges for your order will be calculated and displayed at checkout. 

Anticipated shipping timelines for Canada and Mexico should be expected closer to 7-14 days after order confirmation.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Soft Rain is not responsible for these charges if they are applied and are the responsibility of the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within seven days of receiving your shipping confirmation email (14 days for shipments to Canada or Mexico), please contact us at Sales@SoftRainNA.com with your name and order number, and we will investigate it for you.

Shipping to P.O. boxes:

The only items that may ship to a PO box are Brass Nuts, Replacement Tapping Saddle O-Rings, and Replacement NAAN Nozzles. Orders containing any other products must ship to a physical location.

Refunds, Returns, and Exchanges:

Please review our full Return Policy, HERE.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full price of each returned item. Shipping expenses to get the original order to the customer cannot and will not be refunded. 

The customer is fully responsible for organizing and managing return shipping logistics and expenses whether by UPS, USPS, or freight carriers. Soft Rain North America will not organize the return shipping of small parts or freight shipments. However, Soft Rain can, upon customer request, provide a return shipping label via email to attach to your return package(s). 

In the event that your order arrives damaged in any way, please email us as soon as possible at Sales@SoftRainNA.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at Sales@SoftRainNA.com